![]() The ITSM Self-Service Portal can be used to check the status of a ticket or request assistance. Please click the link above and sign into the self-service portal. For detailed instructions, click on the RSA SecurID Token tab above. To obtain a token you will need to submit your request through. To access your agency's network and necessary applications remotely you will need to request and activate an RSA SecurID token.Īn activated RSA SecurID authentication token will enable you to access programs such as the Outlook Web Application (OWA), Office 365 (O365) products including SharePoint, and Virtual Desktop Infrastructure (VDI). ![]() ![]() This site contains resources and common troubleshooting tips to support individuals who may be working remotely. Welcome to the New York State Office of Information Technology Services (ITS) "Working Remotely" page. To work remotely is to access your agency's network while you are away from your primary workstation.
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